Import YouTube comments
The connector reads new top-level YouTube comments from configured channels and creates Freshdesk tickets with readable timestamps, author details, comment text, video title, and a direct comment link.
Upcoming Freshdesk Marketplace app
YouTube Comments for Freshdesk
Convert YouTube channel comments into structured Freshdesk tickets, give agents the right video and author context, and post authorized public replies back to YouTube.
Work inside Freshdesk
Tickets follow normal Freshdesk routing, tags, requester mapping, priority, and group assignment rules, so agents can manage YouTube conversations without a separate queue.
Reply with consent
The app uses a publisher-owned Google OAuth client. Customers connect their channel during installation, and public Freshdesk replies can be posted back to YouTube through the authorized account.
Authentication
Google OAuth connection during marketplace installation
Ticket creation
YouTube comments become Freshdesk tickets with video and author context
Agent workflow
Readable ticket descriptions, unique requester identities, and channel-based tags
Reply sync
Authorized public Freshdesk replies are posted back as YouTube replies
Privacy and OAuth readiness
Designed for a production consent flow.
The public site includes the privacy and terms pages needed for Google OAuth review, while the app keeps setup simple for marketplace customers.