Workflow design
Operational apps for the tasks agents repeat every day.
Approvals, scheduled follow-ups, reopen rules, ticket lifecycle controls, and field behavior built around practical helpdesk logic.
Freshdesk Marketplace Developers
Falcon SaaS
We design, build, and maintain focused Freshdesk and Freshworks Marketplace apps for teams that need cleaner support operations, tighter integrations, and reliable automation.
What we make
Purpose-built apps that remove small daily friction from support teams.
Connected support
Integrations that keep customer context moving cleanly.
Two-way connections between Freshdesk and project tools, app stores, social channels, and external systems where work actually happens.
Agent utilities
Small product surfaces with a clear support outcome.
PDF previews, exports, attachment review, knowledge base workflows, and admin utilities designed to feel native inside Freshdesk.
Published portfolio
Freshworks Marketplace apps by Falcon SaaS.
Review sync
Google Playstore Pro 2-Way Sync
Connect Freshdesk and Google Play Store reviews with two-way sync and review context for support teams.
Marketplace listing
Connector
Teamwork Connector Pro with Insights
Connect Freshdesk workflows with Teamwork task execution so support and delivery teams keep context together.
Marketplace listing
Connector
Asana Connector Pro with Insights
Sync Freshdesk and Asana work with task context, customer issue details, and practical operating visibility.
Marketplace listing
Connector
Trello Connector Pro with Insights
Move Freshworks ticket context into Trello boards and keep project updates visible to support teams.
Marketplace listing
Connector
ClickUp Connector Pro with Insights
Create connected ClickUp work from Freshdesk tickets with two-way sync and advanced data insights.
Marketplace listing
Automation
Approvals Automation Pro
Streamline approval workflows in Freshdesk with cleaner routing, status visibility, and reduced manual follow-up.
Marketplace listing
Admin utility
Auto Hide Field Options Pro
Dynamically hide ticket field options with condition-based rules so agents only see relevant choices.
Marketplace listing
PDF utility
Print Tickets PDF Pro
Customize and export Freshdesk tickets as PDFs for documentation, audit, handoff, and offline review.
Marketplace listing
Knowledge base
Knowledge Base PDF Export Pro
Export Freshdesk Solutions into polished PDFs for customer sharing, internal documentation, and offline access.
Marketplace listing
Document utility
PDF Viewer Pro
Preview, search, zoom, and manage PDF attachments directly inside Freshdesk and Freshservice tickets.
Marketplace listing
Scheduling
Schedule Ticket Pro
Create future child tickets from parent tickets so important follow-ups are not lost.
Marketplace listing
Attachments
Attachments Preview Pro
Filter and preview attachments in Freshdesk and Freshservice without downloading files first.
Marketplace listing
Scheduling
Schedule Replies Pro
Schedule Freshdesk replies so support teams can send customer responses at the right time.
Marketplace listing
Automation
Reopen Ticket Pro
Automate ticket reopenings for follow-up workflows, customer engagement, and SLA-aware support operations.
Marketplace listing
Upcoming
YouTube Comments for Freshdesk
Bring YouTube channel comments into Freshdesk tickets with video context and authorized public reply sync.
View product detailsCustom app suggestions
Have a Freshdesk workflow that should be a real app?
We are open to building focused marketplace apps and private Freshworks apps around support workflows, external integrations, reporting helpers, approval chains, and admin utilities.